Version of 10 November 2026. This notice explains how TMSA handles your personal information under the Protection of Personal Information Act (POPIA).
Who we are
Titanium Media South Africa (Pty) Ltd (“TMSA”), Office 4, Main Building, 26 Ennisdale Drive, Durban North, Durban, 4051, is the responsible party for the personal information you give us in your application. You can contact our Information Officer at info@titaniummediasa.co.za or on 031 573 1001.
What we collect
The details you enter in the application: your name, business name, email address, phone number and town; the contact details you want shown on your website, which may include a business address and trading hours; your social media handles; your logo and reference websites; your style and colour choices; the pages you need; and any content link you supply. We also record the date and time of your application, the plan you chose, which link you came through (for example a referral link) and the choices you made about consent.
Debit order details
We do not collect your bank details in this application form. After we confirm your plan, we send you a digital mandate. You sign it with a secure one-time PIN (OTP). The bank details you give in it are used only to set up and collect your monthly subscription. They are handled by our digital mandate provider, which acts on our instructions, and we keep them for the life of your subscription and for as long as the law requires afterwards.
Why we use it
- To assess your application, set up your hosting subscription and build your website.
- To contact you about your application and your website.
- To work out any referral reward owed to the person or organisation who referred you.
- To keep the records the law requires us to keep.
- Only if you tick the separate box: to send you information about TMSA hosting, websites and care plans.
Our lawful basis
We need your information to take steps at your request before a contract is concluded, and to perform the contract (section 11(1)(b) of POPIA). For marketing we rely on your consent. You do not have to tick the marketing box to apply, and you can withdraw your consent at any time by replying STOP to a message or emailing info@titaniummediasa.co.za.
Who sees it
Our staff, and service providers that help us run our website, email, hosting and billing systems. Some of these may use AI-assisted tools to help us draft replies. They act on our instructions under agreements that require them to protect your information. A person at TMSA decides every application, and no decision about you is made by automated means alone. We do not sell your information.
Sending information outside South Africa
Some of our service providers store or process information outside South Africa. We only use providers that give your information a similar level of protection, or we rely on your consent.
How long we keep it
If your application does not go ahead, we delete it within about 12 months. If you become a customer, we keep your information for the life of your subscription and for as long as the law requires afterwards.
Security
We use reasonable technical and organisational measures to protect your information. If a security breach affects you, we will tell you and the Information Regulator as the law requires.
Your rights
You may ask us to confirm what we hold about you, give you a copy, correct it or delete it. You may object to our processing and withdraw your marketing consent at any time. Email info@titaniummediasa.co.za and we will respond within a reasonable time.
Required and optional information
Fields marked with an asterisk are required. Without them we cannot process your application. Everything else is optional.
Complaints
If you are not satisfied with how we handle your information, you may complain to the Information Regulator at inforegulator.org.za.
